New Online Security
In order to make your online banking experience as secure as possible, beginning May19, 2008 we are introducing a new security feature. Most of the time your online banking experience will be the same as it was before, only now you will have an extra layer of security working behind-the-scenes to protect you. The new security may – very infrequently – prompt you to verify your identity before continuing. This means you can now bank online with a renewed sense of confidence and Say Goodbye To The Use Of A Two Factor Matrix. Yes, existing Yukon National Bank Customers who bank online will no longer be required to use a Two Factor Matrix when logging into online banking.
What is this new security system?
As a customer, we know how you typically behave, when and where from you access internet banking. If we detect activity that does not seem like your typical behavior, we will prompt you to further verify your identity – so we can ensure that it is you and not someone else trying to access your information. For example, if someone tries to sign in with your user name and password from a computer in a foreign country shortly after you have logged off from your normal computer at home, we may decide to verify that it really is you trying to access your account.
How do I sign up for the new security system?
Expect to be prompted at some point while banking online to enter additional information. This may include choosing several security questions that only you know the answers to, as well as supplying phone numbers where you can be reached while banking online. Existing YNB online banking customers may skip the process one time, but seven days after the current logon, you will be prompted to complete the process when you log in to your account. Once this occurs, you have added a layer of protection to your online banking access! If you are not currently a YNB online banking customer just click on the “ONLINE BANKING” circle then click on “Enroll Online.”
How much will it cost?
There is absolutely no cost associated with the new security system.
When will I be asked for more information?
You will be prompted to select your personal challenge questions to set up your security information. Once this has been entered you will only be prompted to enter additional information when your sign on activity appears to be unusual or uncharacteristic of your typical behavior.
What additional information will I be asked?
If any unusual or uncharacteristic behavior is detected you will be asked several of the security questions you chose.
What is unusual or uncharacteristic behavior?
Uncharacteristic or unusual behavior is anything that appears out-of-the-ordinary compared to how you normally would bank online and where you normally bank online. If the action being requested does not appear to be something that you would normally do, we will ask you for more information to make sure it is really you and not an unauthorized user.
Will I be asked for more information all the time now?
No, you will only be asked for more information when unusual or uncharacteristic behavior is detected. This will most likely be a very rare occurrence.
How are you able to detect unusual or uncharacteristic behavior?
The security system takes into account factors such as the computers you typically use to access your account or the typical security settings for your computer. Hundreds of factors, such as these, create a profile that is unique to you that allows us to make decisions about whether the person conducting a given activity appears to really be you.
How do I know it is working?
You only need to complete the set up process once; afterwards the new security system will work automatically. That means you are being protected every moment – when you are online and, more importantly, when you are not.
Is my personal information still safe?
Yes. In fact, your personal information is safer than ever before because we are making sure it is really you and not an unauthorized user trying to access your information.
I have already set up my contact numbers, why am I being asked for them again?
Occasionally we may prompt you to make sure that the information we have on file is up to date.
How will this help prevent online fraud?
If your user name and password are stolen, the fraudster would have to be able to answer your security questions correctly or answer a call at one of the numbers you provided before being able to access your information. If the user is not able to provide this information or be reached on the phone, the activity would be blocked. This added layer of security helps us protect your information.
I check my account very often, wouldn’t I know if something unusual showed up on my account?
It is great that you check your account! It is always a good idea to regularly monitor your account for any unusual activity (like payments you didn’t make). This security service helps prevent those incidences from ever occurring, so when you check your account everything is exactly how it should be.
I share my computer with someone who has their own account. Can both of us still log in from this machine?
Yes, you can both use the same computer to log-in to your individual accounts. There is no limit on how many people can log-in the website from the same computer.
I already have anti-virus and a personal firewall. Why do I need this?
We are glad to hear that you use anti-virus and a personal firewall. Be sure that you keep both software programs up to date for the best possible protection against viruses, Trojans, and hackers. This new security feature protects against other kinds of threats, such as a stolen user name and password. It works with your other personal security programs, but it does not replace them.
If you would like more information on YNB’s New Online Security System, you may e-mail us at service@ynbok.com or phone 405-350-1335.
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